Free Support Tool That Also Publicises Your Business
As an online business, you can use email support as one way of responding to customer queries and complaints.
Now you can also use (if you’re brave enough) social media support tool, Get Satisfaction.
Users of your products or services cans report problems, ask questions or share ideas.
The Get Saisfaction service certainly provides a very current interface for you and your customers.
True all your customer service failures will be aired, alongside all the successes. But publicity of all kinds is good publicity – right?
This entry was posted on Tuesday, October 14th, 2008 at 10:01 am and is filed under Social Media, Support, Web 2.0. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
